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Conditions of Use

Please take the time to read these as they are very important. Placing an order with Beryl’s Cake Decorating & Pastry Supplies is confirmation that you accept these terms and conditions.

Orders will be shipped via UPS ground unless otherwise requested.

General shipping: all in stock items will be shipped within 5-7 business days conditions allowing. This excludes special orders and items that are sent direct from the manufacturer. We do not back-order. Any out-of stock items must be re-ordered by the customer. Beryl’s is not responsible for delays occurring because of improper information or credit card processing delays. ALL PACKAGES CONSIDERED OVER SIZED BY UPS WILL BE CHARGED ACCORDINGLY.

Priority Processing: All requests for same day processing MUST BE RECEIVED BY 1:00 PM and will incur an additional $10.00 fee PLUS UPS shipping charges. We can ship next-day, two-day or three-day – please specify. All international orders will be sent via airmail unless otherwise requested by customer and any customs duties or taxes are the responsibility of the customer.

BERYL’S IS NOT RESPONSIBLE FOR ORDERS THAT ARE LEFT AT CUSTOMER’S PREMISES WHEN NO-ONE IS AVAILABLE TO RECEIVE OR SIGN FOR THEM.

No responsibility will be accepted for goods shipped through the US domestic or International Postal Service. There is an additional fee of $12.00 (extra to shipping costs) for items shipped via the US domestic or International postal service to cover insurance and additional handling.

ALL DAMAGES MUST BE REPORTED TO THE CARRIER AND BERYL’S AT TIME OF DELIVERY.

All shortages must be notified to Beryl’s within 48 HOURS of receipt of shipment. Failure to follow these instructions within the time-frame stated may result in losing the right to compensation. Payment may be made by credit card, cashiers cheque or money order. NO PERSONAL CHEQUES ACCEPTED. NO COD SHIPMENTS.

Video tapes are non-returnable.

Edible/decorative goods (including colours) are non-returnable.

Heat/humidity sensitive or food products are shipped at customer’s risk and are NOT GUARANTEED against weather damage (including melting or deterioration).

All specialty orders are non-returnable. A 50% non-refundable deposit is required at time of order.

Late payment charges of 1.5% per month compounded will be applied to account customers whose invoices are past 30 days. Beryl’s may hold up orders for delivery until overdue accounts have been paid. First time orders will be pre-paid.

Business customers will be held responsible for any collection charges involved in the recovery of unpaid invoices. There will be a $30.00 charge on all returned business cheques.

Prices charged for goods shall be those prevailing at the time of shipment and the right to withdraw any items in the catalogue, change prices without notice or substitute a similar product for that ordered is reserved by Beryl’s.

ANY DISCONTINUED ITEMS THAT ARE ORDERED AND SHIPPED ARE NON-RETURNABLE. RETURNS:

A 10% (ten-percent) re-stocking fee will be charged on all returned items. ORIGINAL OR RETURN SHIPPING CHARGES WILL NOT BE REFUNDED. KOPYKAKE requires a 20% restocking fee. RETURN ADDRESS: 5520 B Hempstead Way, Springfield, Va 22151, USA.

Return of goods must be notified to Beryl’s prior to dispatch and must be sent via US POSTAL DELIVERY CONFIRMATION SERVICE OR UNITED PARCEL SERVICE so that they may be tracked. No responsibility will be accepted for goods that cannot be tracked.

Returns will be accepted if items are in the original, unopened and undamaged packages. Books must be returned to us in perfect condition. Damaged or loose merchandise, merchandise not in the original container or merchandise over (15) days old (from date of invoice date) MAY NOT BE RETURNED. Unacceptable returns will be sent back to the customer at the customer’s expense.

Beryl’s reserves the right to refuse return of items unless as specified above.

UPON PURCHASE OF “NON-TOXIC FOR DECORATION ONLY” PRODUCTS, PURCHASER ACCEPTS FULL RESPONSIBILITY FOR THESE ITEMS AND BERYL’S CANNOT BE HELD LIABLE FOR ANY USE INTENTIONAL OR OTHERWISE.

PLEASE NOTE – BERYL’S NOW BACK CHARGES FOR FEES INCURRED FROM FREIGHT CARRIERS FOR INCORRECT/INCOMPLETE SHIPPING ADDRESS INFORMATION. PLEASE CHECK YOUR ORDERS CAREFULLY.